Help & policies

💳 Reservation deposit

To confirm your dates we ask for a deposit, with the balance due before arrival:

• Condos & Villas — 50% deposit to reserve. The remaining balance is due 30 days before arrival, and finalised 15 days prior.
• Hotels — 50% deposit to reserve, with the balance due 15 days before arrival.

🔑 Security deposit

A security deposit is held against accidental damage during your stay.

🗝️ Keys & access

• Most homes use a secure key box or digital lock — we send the code and directions before you arrive.
• Lost keys or remotes are charged at $100 to cover replacement.

⚠️ Restrictions

• No parties or events without prior written approval.
• No smoking indoors.
• Please respect the maximum guest count on your reservation and quiet hours in the community.

📅 Cancellation policy

Condos & Villas

• 30+ days before arrival — full refund.
• Between 30 and 7 days — 50% refund.
• 7 days or less — non-refundable.

Hotels

• 15+ days before arrival — full refund.
• Within 15 days — one night is charged, the rest refunded.

💰 Payment options

Pay whichever way is easiest for you:

• Credit or debit card (securely via Stripe)
• PayPal
• Zelle
• Bank wire / direct bank transfer